We want you to be happy with your order. If something isn’t right, please contact us at flannelqueen@gmail.com within 14 days of your order’s delivery date. We can’t accept return requests after that.
If we made a mistake
If you received the wrong item, something is missing, or your order arrived damaged or defective, let us know and we’ll make it right with a full refund or a replacement, at no cost to you. Please include your order number and, if possible, a photo.
If you changed your mind
We’re happy to accept returns of fabric yardage of 1 yard or more, as long as it is:
- Unused, unwashed, and not cut, sewn, or altered since it was shipped to you
- Free of odors, pet hair, and stains
- In its original condition
Please contact us first for approval before sending anything back. You are responsible for return shipping costs, and original shipping charges are non-refundable.
What we can’t accept
- Fabric cuts of less than 1 yard (unless it’s a pre-cut fat quarter)
- Sewing patterns
- Sale items (unless they arrived damaged, defective, or incorrect)
How refunds work
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days.
Exchanges
If you need to exchange an item that was defective or damaged, email us at flannelqueen@gmail.com and we’ll send instructions.
Questions?
Reach out anytime at flannelqueen@gmail.com. We’re happy to help!