Frequently Asked Questions

Q: How do I track my order?

A: Click the Order Tracking link on the left-hand side of www.flannelqueen.com. Enter your Email Address and Order Number, and you will be able to see if your order has shipped.

Q: What can I do if I need more yardage than is available on your site?

A: In many cases, I can easily and quickly restock. Also, I sometimes have more yardage than is listed. Please Contact Me and I'll do what I can to help you.

Q: What do I do if I'm not sure 2 fabrics match?

A: Contact Me and I would be happy to send you a picture of the fabrics together.

Q: Do you offer 1/2 yard, 1/4 yard, or FQ cuts?

A: For cuts less than 1 yard in length, enter the decimal value in the quantity field. For example:

1/2 yard = .5

1/4 yard = .25

3/4 yard = .75

1 1/2 yards = 1.5

(I do not offer Fat Quarter cuts)

Q: Do you need a paypal account to purchase from Flannel Queen?

A: No, you do not. When you proceed to checkout, you will see a link next to the paypal login that allows people without paypal accounts to pay via credit card. You can also checkout with Google Checkout.

Q: Can my shipping address be different than my billing address?

A: Yes, at checkout you will have a chance to adjust the shipping address. If you do want your order shipped to a different address, please send me an email (flannelqueen@gmail.com) so I am sure to ship it correctly.

Q: Do you have a blog?

A: Yes, my blog is www.my-fabric-obsession.blogspot.com. I post shop news, tutorials, project ideas, and more!

Q: Do you charge sales tax?

A: Utah residents will be charged a 6.8% sales tax.

Q: How quickly do you ship?

A: Your order will usually ship within 2 business days. For international orders, I ship twice a week.

Q: What is your return policy?

A: I want you to be happy with your order and with your experience shopping with us. My return policy is as follows:

• If you have received the wrong product, I will gladly issue you a refund upon our receipt of the item. These returns must be made within 14 days of the shipping date of your order.
• If you have changed your mind about your purchase, I will accept returns on fabric yardage over 1.5 yards (continuous). You will be charged a 20% restocking fee.
• I must receive qualified returns within 14 days of the shipping date of your order.
• I can not accept returns on any fabric yardage under 1.5 yards.
• I can not accept returns on sewing patterns.
• I can not accept returns on sale merchandise. If you are unsure, please request a swatch before you order.
• Unless the fault is mine, return shipping costs are the responsibility of the customer.
• If there is anything missing from your order, please let me know within 14 days from the shipping date of your order. I double-check each order to make sure this doesn't happen.
  

Q: Do you sell cotton quilt fabric?

A: I do not.  If you are interested in quilter's cotton (Japanese imports, Michael Miller, Riley Blake, etc.), visit my sister's shop at www.thedizzydaizy.com. You will fall in love with her fabrics!

Do you have a different question? Feel free to Contact Me!